Delivery Info

SHIPPING POLICY

 

Thank you for visiting and shopping at Valent Skin. Following are the terms and conditions that constitute our Shipping Policy.

 

Currently, we only provide shipping to Malaysia, Singapore, Thailand, Brunei and Indonesia.

 

 

DOMESTIC & INTERNATIONAL SHIPPING POLICY 

 

Shipment processing time

 

All orders are processed within 1-2 business days. 

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

 

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

 

COUNTRY	COURIER	SHIPPING FEE	ESTIMATED DELIVERY TIME
Malaysia (West)	Ninja Van	RM 8.00	1-3 days
Malaysia (East)	Pos Laju	RM 15.00	1-3 days
Singapore	Janio /	RM 55.00	3-6 days
Indonesia	Janio	RM 63.00	3-6 days
Brunei	DHL	RM 78.00	2-6 days
Thailand	DHL	RM78.00	2-6 days

 

Same day shipping

 

To enjoy same day shipping, place your order before 10.00 am the same day.

 

Shipment confirmation & Order tracking 

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). 

 

Damage

 

Valent Skin is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.