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SHIPPING POLICY


Thank you for visiting and shopping at Valent Skin. Following are the terms and conditions that constitute our Shipping Policy.


Currently, we only provide shipping to Malaysia, Singapore, Thailand, Brunei and Indonesia.



Domestic & International Shipping Policy


Shipment processing time


All orders are processed within 1-2 business days. Orders might not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via Email or telephone.


Shipping rates & delivery estimates


Shipping charges for your order will be calculated and displayed at checkout.


COUNTRY

COURIER

SHIPPING FEE


ESTIMATED DELIVERY TIME


Malaysia (West)DHL
RM 8.00

1-3 days
Malaysia (East)Pos Laju
RM 15.00

1-3 days
SingaporeJanio
RM 48.00

3-6 days
IndonesiaJanio
RM 63.00

3-6 days
BruneiDHL 
RM 78.00

2-6 days
ThailandDHL
RM78.00

2-6 days


Same day shipping


To enjoy same day shipping, place your order before 4.00 pm the same day.


Shipment confirmation & Order tracking 


You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). 


Damage


Valent Skin is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.



Returns Policy


Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

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